This domain is for TechMania-Hosts's domain name system (DNS) server. It's used for name servers and DNS across our global network.

The Basics - Getting Started

If you have not already done this the first thing you should do is update your domain name servers and DNS records to point to the following:

  • dns.tmhnetwork.com - [178.32.55.101] Primary Name Server
  • dns2.tmhnetwork.com - [178.32.55.102] Secondary Name Server

It can take up to 481 hours for name-servers to be updated across the internet. Your site might be unavailable during this time. You can use any2 name-servers you like, If its not up after 48 hours please contact us via the “Getting In Touch” option at the bottom and we will look into it as soon as possible.

1 See “My domain isn't working?” for more information.

2 Unfortunately, we can't guarantee the availability of third party name servers, we recommend using the ones provided.

Help! - My domain isn't working?

Updating your domain name servers can take up to 48 hours to fully propagate. With most domains registered with TechMania-Hosts, it will fully update within a few minutes. Some registries (in particular .UK domains) take longer than a few minutes to wait as, for example with the .UK registry, it has to go through Nominet (who oversee all .UK registrations, renewals, modifications etc.) which tends to take less than 30 minutes.

You can check IntoDNS to see if your name servers have updated yet. If they haven't you should follow the steps below.

If you aren't able to see the changes after this time then it is because your particular internet connection has cached the old DNS changes or the domain as not existing (if you have gone on it too early). If this happens, you may have to wait up to 48 hours. You can also try these few steps to help try and speed things up a little.

Help! - I can't access my site but others can?

There are two possible common reasons for this happening:

  • Your computer and/or internet has cached an old version of your DNS or website.
  • You have been temporarily banned by one of our servers for a certain reason; see below.

If you're still unable to access your website after 24 hours please send an email to our technical support team.

Help! - I think my IP address has been banned?

It is possible that your IP address has been blocked or banned from our server for one of the following reasons (or another reason) The most common reason is for too many failed login attempts to:

  • FTP Client (such as FileZilla or SmartFTP) This is the most common reason
  • Control Panel (cPanel / WHM) or Webmail
  • A form or webpage
  • Too many connections to our server;
    (i.e. intentionally or unintentionally have an unhealthy number of connections to the server)
  • Rapidly connecting to the server (i.e. suspect DoS attack, intentionally or unintentionally)

If you're still unable to access your website after 24 hours please send an email to our technical support team.

Help! - My website is offline

Don't panic! Our team are always on hand - If your website is down, please verify a few things first before submitting a support ticket:

  • Check to see if your website is actually down. We recommend using isup.me . If it's up, your IP has most likely been blocked for one of the reasons listed above. We use a number of security systems to ensure the security of customer account(s), If you trigger any of these systems, your IP will be blocked for up to 50 minutes. If it has been more than 50 minutes, please provide support with your IP address to have the restriction lifted.
  • If isup reports your website as offline/down The chances are the server is temporarily unavailable and we already know about it. Don't forget to check our service status network blog .
Getting In Touch

If you can't find a solution to your problems in the Knowledgebase you can submit a ticket by selecting the appropriate department below and we will reply as soon as we can.